Clear terms, plainly written.

01Agreement to these terms

These Terms of Service ("Terms") govern your use of www.gleanandgleam.com (the "Site"), operated by Glean and Gleam ("Glean", "we", "us"), a leadership learning and executive coaching practice based in Hong Kong. By using the Site you agree to these Terms. If you do not agree, please do not use the Site.

Coaching, workshops, and learning programmes are provided under separate written engagement agreements. Where those agreements differ from these Terms, the engagement agreement prevails for that engagement.

02What the Site is for

The Site describes our approach, services, team, and outcomes, and lets you get in touch. It is provided for general information. Nothing on the Site is professional, medical, psychological, financial, or legal advice, and it does not create a coaching or consulting relationship. That relationship begins only when we both sign an engagement agreement.

03Enquiries and engagements

• Sending an enquiry through the Site or by email does not commit either of us to an engagement.
• Any proposal we send is an invitation to discuss, not a binding offer, until an engagement agreement is signed.
• Fees, scope, scheduling, cancellation, and confidentiality for an engagement are set out in that engagement agreement.

04Acceptable use

You agree not to:

• Use the Site in any way that breaks applicable law or infringes the rights of others.
• Attempt to gain unauthorised access to the Site, its hosting, or any connected system.
• Scrape, crawl, or copy the Site in bulk, or interfere with its availability or performance.
• Send us content that is unlawful, defamatory, or that you do not have the right to share.

05Intellectual property

The Site and its content, including text, frameworks, programme descriptions, graphics, photographs, and the Glean name and mark, are owned by Glean or used with permission and are protected by copyright and trademark law. You may view and print pages for your own reference. You may not reproduce, adapt, distribute, or use the content commercially without our written permission.

Testimonials on the Site are published with the consent of the people quoted. Third-party names and logos belong to their respective owners and are used only to describe past work.

06Third-party links

The Site links to third-party services such as Instagram. We do not control those services and are not responsible for their content, availability, or privacy practices. Your use of them is governed by their own terms.

07Disclaimer

The Site is provided "as is" and "as available". We aim to keep the content accurate and the Site running, but we make no warranty that it will be uninterrupted, error-free, or that its content is complete or current. Outcomes described on the Site reflect our approach and past engagements; results for any individual or organisation depend on many factors and are not guaranteed.

08Limitation of liability

To the fullest extent permitted by Hong Kong law, Glean will not be liable for any indirect, incidental, special, or consequential loss, or any loss of profit, business, or data, arising from your use of or inability to use the Site. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

09Privacy

Our Privacy Policy explains how we handle personal data collected through the Site and forms part of these Terms.

10Changes

We may update the Site and these Terms at any time. The date at the top shows the current version. Continued use of the Site after a change means you accept the updated Terms.

11Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising from them or from use of the Site will be subject to the exclusive jurisdiction of the courts of Hong Kong.

12Contact

Questions about these Terms can be sent to hello@gleanandgleam.com.